Shipping & Delivery
At FOCUSOILART, each painting is carefully prepared, inspected, and securely packaged before it begins its journey to you. As our artworks are hand-painted, preparation times may differ from those of mass-produced products. Please review the information below before placing your order.
Order Processing & Preparation
Each order requires time for preparation, quality inspection, and secure packaging before shipment.
For hand-painted or made-to-order artwork, additional preparation time may be required to ensure the painting is properly completed and ready for safe transportation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, artwork size, and local carrier conditions.
Estimated delivery dates shown at checkout or provided after your order is placed are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to customs processing, severe weather, holidays, carrier disruptions, or other circumstances outside our control.
International Shipping
FOCUSOILART serves customers in supported international destinations.
Available shipping methods and applicable shipping charges, if any, will be displayed during checkout based on your delivery address and order details.
If shipping is unavailable for your destination at checkout, please contact us for assistance.
Tracking Your Order
Once your order has been dispatched, tracking details will be sent to the email address associated with your order when tracking is available.
Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation.
Packaging
Oil paintings require special care during transportation.
Each artwork is carefully inspected and securely packaged according to its size and presentation format to help protect the painted surface and reduce the risk of movement or damage during transit.
Packaging methods may vary depending on whether the artwork is shipped stretched, framed, or in another available format.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Where these charges are not collected during checkout, they may be the responsibility of the recipient.
Customs regulations vary by destination. We recommend checking your local customs requirements if you are unsure whether additional charges may apply.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will try to assist before shipment, but address changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may apply.
Delivery Delays
While we work to ensure orders arrive as smoothly as possible, delivery delays can occasionally occur.
Customs inspections, weather conditions, peak holiday periods, transportation disruptions, remote destinations, or other circumstances beyond our reasonable control may affect delivery times.
If your tracking information has not updated for an extended period, please contact us and we will assist you in reviewing the shipment status.
Damaged Packages or Artwork
If your package or artwork arrives damaged, please photograph the outer packaging, shipping label, internal packaging, and damaged artwork before discarding any materials.
Contact us as soon as possible with your order number and clear photographs of the damage so that we can review the situation and determine the appropriate next steps.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and contact the carrier where appropriate.
If the shipment appears to be lost in transit, please contact us with your order number so we can assist with an investigation.
Need Help?
If you have questions about shipping, delivery, packaging, or an existing order, please contact us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.