requently Asked Questions
Are your paintings hand-painted?
Yes. Our artworks are hand-painted using traditional painting techniques. Because each piece is created by hand, subtle variations in brushwork, texture, color, and composition may occur. These natural differences are part of the character and uniqueness of handmade art.
Will my painting look exactly like the images shown online?
We aim to stay as faithful as possible to the artwork shown. However, slight variations in color, texture, brushstrokes, and details are natural characteristics of hand-painted artwork. Colors may also appear slightly different depending on your screen and lighting conditions.
What materials are used?
Our paintings are created on artist canvas using quality painting materials selected to achieve rich color, visible texture, and lasting visual appeal. Please refer to the individual product page for details specific to each artwork.
What sizes are available?
Available sizes are displayed on each product page. Because every space is different, we recommend measuring your wall before ordering and considering the surrounding furniture when selecting a size.
How do I choose the right painting size?
For artwork displayed above furniture, a useful guideline is to choose a painting approximately two-thirds to three-quarters the width of the furniture below it. For large blank walls, larger artwork can create a stronger visual focal point.
Do you offer framed and unframed options?
Available presentation and framing options are shown on the individual product page. Please review your selected option carefully before placing your order.
Can I order a custom size?
If the size you need is not listed, please contact us before ordering. Let us know the artwork you are interested in and your preferred dimensions, and we will confirm whether the requested size can be accommodated.
Can I request changes to a painting?
Depending on the artwork, certain customization requests may be possible. Please contact us before placing your order with the artwork name and details of your request so we can review it.
How long does it take to prepare my order?
Because our artwork involves hand-painted craftsmanship and careful preparation, processing times may vary. Estimated preparation and delivery information is provided on our Shipping Policy and relevant product pages.
How will my painting be packaged?
Each artwork is carefully protected for international transportation. Packaging methods may vary depending on the size and presentation option selected, with the goal of protecting the painted surface and minimizing movement during transit.
Do you ship internationally?
We offer shipping to supported international destinations. Available shipping options and estimated delivery information will be shown during checkout where applicable.
Will I have to pay customs duties or import taxes?
Customs requirements vary by destination. Depending on your country or region, import duties, taxes, or other charges may apply. Please refer to our Shipping Policy for the applicable terms before ordering.
Can I track my order?
When tracking is available, tracking information will be provided after your order has been shipped so you can follow its delivery progress.
What if my painting arrives damaged?
If your artwork arrives damaged, please contact us as soon as possible and provide your order information along with clear photographs of the artwork and packaging. We will review the situation and assist you according to our applicable store policies.
Can I return or exchange a painting?
Return eligibility depends on the circumstances of the order and the applicable return policy. Please review our Return & Refund Policy before purchasing, especially for customized or made-to-order artwork.
How should I care for my oil painting?
Keep your painting away from prolonged direct sunlight, excessive humidity, heat, and moisture. Avoid touching the painted surface directly. For light dust, use a clean, soft, dry brush or cloth without applying pressure.
How can I contact FOCUSOILART?
If you have questions about an artwork, size, customization, shipping, or an existing order, please contact us through our Contact Us page. We will be happy to assist you.