Returns & Refunds
We want you to feel confident when purchasing artwork from FOCUSOILART. Because our paintings are individually hand-painted and carefully prepared for each order, please review the following return and refund guidelines before making your purchase.
Returns
If you are not satisfied with an eligible item, please contact us within 14 days of delivery to request a return.
To be eligible for a return, the artwork must be unused, undamaged, and returned in its original condition and, where reasonably possible, in its original protective packaging.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
How to Request a Return
To request a return, please contact us through our Contact Us page and provide:
• Your order number
• The reason for the return
• Photos of the artwork and packaging, when applicable
After your request has been reviewed, we will provide return instructions if the item is eligible.
Please do not send artwork back before receiving return instructions from us.
Hand-Painted Artwork
Every FOCUSOILART painting is created by hand. Small variations in brushwork, texture, color, composition, or other artistic details may naturally occur between individual paintings.
These subtle variations are part of the character of handmade artwork and are not generally considered defects.
Colors may also appear slightly different depending on lighting conditions, photography, and individual screen settings.
Customized & Personalized Orders
Customized or personalized artwork may not be eligible for return or exchange unless it arrives damaged, defective, or materially different from the agreed order specifications.
This may include artwork produced with customer-requested changes such as custom dimensions, colors, composition, orientation, or other personalized requirements.
If you have questions about whether an artwork is considered customized, please contact us before placing your order.
Damaged or Incorrect Items
Please inspect your artwork as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery.
Please provide your order number along with clear photographs showing:
• The complete artwork
• The damaged or affected area
• The outer shipping package
• The shipping label
• The internal protective packaging
Please retain all packaging materials until your claim has been reviewed.
Once we receive the required information, we will review the issue and provide an appropriate resolution, which may include a replacement, repair, or refund depending on the circumstances.
Return Shipping
Unless the return is due to an error on our part or the artwork arrived damaged or defective, return shipping costs are generally the responsibility of the customer.
We recommend using a trackable shipping service and securely repacking the artwork to help prevent damage during return transportation.
Original shipping charges, where applicable, are generally non-refundable unless required by applicable law or the return results from our error.
Refunds
Once your returned artwork has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Because hand-painted and customized artwork may enter preparation or production shortly after an order is placed, changes or cancellations cannot always be guaranteed once work has begun.
If the artwork has already been shipped, the applicable return conditions will apply.
Exchanges
If you would like a different artwork or size, please contact us first.
Depending on the circumstances, the simplest option may be to return an eligible item and place a new order for the preferred artwork.
Customized or personalized artwork may not be eligible for exchange except where required by applicable law.
Questions About Your Return
If you have any questions regarding a return, refund, damaged artwork, or order issue, please contact us through our Contact Us page.
Please include your order number whenever possible so we can assist you more efficiently.